en nl pl
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FAQ

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1

What is the deadline for submitting reservations?

You can submit your reservation up until 48 hours prior to the departure or arrival.

2

What does combined transport stand for?

Combined transport involves connecting passengers from different addresses who declare the same or similar departure / arrival times. Thanks to this solution, your transfer will be cheaper than a taxi ride.

3

How does private transport work?

Private transport involves renting a car only for yourself. When ordering private transport, you decide about the time of arrival at the airport.

4

How will I know that my reservation has been confirmed?

Confirmation will be sent to the email address provided in the booking form within 24 hours of notification receipt.

5

What if I didn’t receive any confirmation of my booking?

It means that we are unable to provide the service at a given time. 

6

Can I pay for my transfer in cash?

No, your payment can only be submitted in advance, through our online platform.

7

What if my flight has been delayed?

In the event of a delay, please send a notification to the carrier via the email address info@aviatorbelgium.be using your reservation number as reference.

8

Can I cancel my reservation?

Cancellation free of charge is only possible no later than 72 hours prior to the scheduled departure / arrival. See more details in the regulations.